Report the issue
Contact us preferably within 24 hours after the cleaning is completed. Include your order number, a brief description and, where possible, photographs.
Cleaning Quality Guarantee
We stand behind our work. If we overlook something during the cleaning, we will do our best to resolve it quickly and fairly.
Quality guarantee
How the guarantee works
We review it promptly
We compare the reported issue with the confirmed order scope and the information provided.
We correct valid issues free of charge
If the complaint is valid, we arrange a correction at the earliest available appointment, usually within 48 hours.
We offer a fair solution
If a correction is objectively impossible or would no longer be meaningful, we offer a proportionate discount or another individual solution.
What the guarantee covers
The guarantee covers cleaning work included in the confirmed order that was not completed to the agreed quality.
What the guarantee does not cover
- Work that was not included in the confirmed order.
- New dirt or mess created after the cleaning was completed and handed over.
- Areas our team could not access safely or was not permitted to access.
- Permanent damage, wear, stains or defects that ordinary cleaning cannot remove.
- Results affected by unsuitable surfaces, materials or objects where the customer was advised of the risk.
- Situations where the customer does not provide the cooperation needed for inspection or correction.